Frequently Asked Questions

We had originally designed the app for teaching staff at schools however the app can be setup and used by individuals and professionals that need to record, track and report on adjustment data.  We can set you up as an individual or as a group/school.

We are waiving fees for trials during the 2024 school year for nominated schools and individuals.  If you'd like to be a part of these trials please email us at keegan.ramsey@adjusted-app.com.au .

We will confirm pricing during our analytic trials and update our website soon.

Yes!  Although we provide a default suite of domain adjustments per disability inclusion Australia, you have the ability to Edit/Add/Remove these adjustments to suit your business needs.

For authentication purposes we need your name and an active email address.  We only use this information for app identification/authorization.  We will also send you email updates with software release information and product enhancements (which you can opt out of).  In regard to your student information, you are in control of this.  You can upload as much or little personal information as you need.  We do not access or use student information in any way.  You own this data.

You do.  We securely store the data (see details below) and manage it as part of the service, however once you unsubscribe from the application all your personal information will be removed after 90 days (by default).  We can do this immediately and provide it to you in spreadsheets and zip files when requested (for a fee).

All data is stored in secure data centres.

Yes.  If you decide to move on from the application we can provide exports of all of your data for a fee.  Alternatively it will automatically be deleted after 90 days of inactivity.

AdjustED app is created and distributed by TARSK Consultants. 

We are a new startup that has recently been accepted into the Microsoft Founders Hub program, but despite its youthful appearance, the company boasts over 20 years of commercial and government experience in delivering technology applications.

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The Microsoft Founders Hub program is a prestigious accelerator that provides startups with the resources, mentorship, and support they need to succeed. By joining the program, TARSK consultants (and the AdjustED App) has access to a vast network of industry leaders, investors, and Microsoft experts who can help bring AdjustED to life in the most secure and accessible way..

Not yet.  The app is still in its infancy.  We will be seeking o government certification and will make whatever changes neccessary to do so.

Read on below...

We provide Software as a Service (SaaS) in the form of a native iOS and Android application.

You can register and use the product via our customer portal too.

Private cloud for our app service application programming interface (API) and database.

We only use Microsoft Azure cloud.  Please refer to the following security overview

We use Auth0 as the main primary security parameter for application. All the practices we follow, follows theirs. https://auth0.com/security
Without an authorisation token AdjustED data cannot be accessed and this is a combination of the way OAuth2 works and how we have configured our application.
For any addition info on Auth0 please refer to the privacy policy, as documented on their website - https://auth0.com/privacy. It is certified under 1) EU-US Privacy Shield, 2) the Swiss-US Privacy Shield, 3) HIPAA and 4) SOC 2 frameworks - https://auth0.com/docs/compliance
We minimise the amount of data stored in Auth0.  All private information is stored within the AdjustED database.

"Advanced data security and auditing are configured for the AdjustED database along with threat detection and performance.
Internally any access to a client database is montored, tracked and autited where required.  Each staff member accessing a client database is automatically recorded (name and timestamp).  All passwords and account details are stored securely."

Backups are taken and kept for 35 days.  We allow for point in time restore for any of these backups.  We do not keep long term backups.
Backups can be supplied to a customer by request.  This will incur additional fees.